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Contacting K16 Solutions Support

R
Written by Rachel Gough
Updated over 10 months ago

Support Hours

  • Our support team is available during regular business hours Monday-Friday

  • Our support team monitors on weekends for any urgent issues.

Contact Information

  • Please send us a message through the messaging system provided in your Scaffold instance. We will go over your message and create a support ticket if you need it.

  • Email us at [email protected]. We aim to respond to all emails within 24-48 hours.

Send Us a Message

  • When you contact us for support, please provide all necessary information about any concerns. The more details provided, the sooner we can address any support concerns.

    • your scaffold instance (if you have more than one K16 scaffold instance)

    • the link to the course you needs assistance in, if applicable

    • details on the issue

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