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Integration Management

Managing the Integration to your LMS

R
Written by Rachel Gough
Updated this week

Integration Status

The status/state of an integration displays on

  • Import Page, on the integration tile

  • Integrations Page (accessed through the Admin navigation), in the list of Integration

The Status/State will display

  • Active: Integration was created successfully

  • Processing: The integration is being created or updated

  • An error message indicating where the integration failed

If an error occurs during the creation of the Integration, simply click on the Integration Status/State for details regarding the error.

Addressing Integration Errors

Check

If it fails,

Validate URL

The LMS URL provided was incorrect, please update the integration with the correct LMS URL and ensure the URL provided is the direct login to your LMS (non SSO).

Validate Utility Account MFA

MFA is required for your LMS, please contact support.

Validate Utility Account Credentials

  • Confirm the Username and Password used in the integration is correct.

  • For Canvas Integrations, ensure that the Canvas User Agreement was accepted

  • The user can login directly to the LMS URL that was provided in the integration.

Validate Utility account Credentials match Tool Account

  • Brightspace Specific Validation

  • The Account Credentials do not match the Tool Account details provided in the Integration

Brightspace App Set Up

  • Brightspace specific

  • the Brightspace App was not set up correctly

Validate/Generate Tokens

  • Canvas Specific Validation

  • Access tokens needed for the integration failed to create, please confirm permissions on the Canvas Account

  • Refresh Integration

Verify Subaccount

  • Canvas Specific Validation

  • The subaccount that was provided in the integration is either incorrect or the Canvas Account does not have permission to the subaccount

Get Root Details

  • Canvas Specific Validation

  • Unable to access the Root Account, confirm the Canvas Account has access to the Root Accounr

Validate Permissions

  • The required permissions are not enabled

  • Check the permissions tab for missing permissions and then enable the missing permissions in your LMS and refresh the integration

Editing an Integration

To edit an integration,

  • From the Import page, select Edit on the Integration title

  • From the Admin>Integration page, select Edit (pencil icon)next to the integration

Deleting an Integration

To delete an Integration, follow these steps:

  1. Go to Admin in the Navigation menu.

  2. Click on Integrations.

  3. Select the Delete icon that appears next to the integration.

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